5bme Privacy Policy – How We Handle Your Data in PH

5bme is an online gaming platform operating at https://5bme.com, built specifically for the Philippine market. For the purposes of this Privacy Policy, 5bme is the data controller responsible for personal data collected through the platform and all associated services.

When this policy refers to "5bme," "we," "us," or "our," it means the entity operating the 5bme platform and all services accessible under the 5bme brand. When it refers to "you," "your," or "member," it means any individual who has registered an account, is in the process of registering, or is otherwise interacting with the 5bme platform in a way that involves the submission or processing of personal data.

5bme collects several categories of personal data depending on how you interact with the platform. The specific data collected at each stage is described below.

5bme collects personal data through several channels during the normal course of operating the platform:

• Direct submission: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal request, contacting support, or participating in a promotion.
• Automated collection: Technical and behavioural data collected automatically when you browse or interact with the 5bme website or gaming lobby, including through cookies, server logs, and similar technologies.
• Payment processors: Confirmation and reference data returned by Philippine payment providers such as GCash, Maya, GrabPay, Coins.ph, and banking partners when a transaction is processed.
• Identity verification partners: Results and flags from third-party identity and document verification services used to complete the member Know Your Customer (KYC) process.
• Fraud and compliance screening: Data returned from regulated screening services used to meet anti-money laundering (AML) and counter-financing of terrorism (CFT) obligations.

5bme uses the personal data we collect for the following purposes. We process your data only to the extent necessary for each purpose described.

• Account creation and management: To register your 5bme account, verify your identity, maintain accurate member records, and provide you with access to the platform and all its features.
• Payment processing: To facilitate deposits and withdrawals in Philippine pesos through your chosen payment method, match transactions to your account, and maintain financial records.
• Legal and regulatory compliance: To meet our obligations under Philippine data protection law, gaming regulations, anti-money laundering requirements, and any lawful instruction from a competent authority.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, match-fixing, and other prohibited conduct on the 5bme platform.
• Responsible gaming monitoring: To identify patterns of gaming behaviour that may indicate a member needs support, and to administer the account controls available to 5bme members.
• Platform operation and improvement: To analyse how members interact with 5bme in order to fix technical issues, optimise performance, and develop features relevant to the Philippine market.
• Member communications: To send account notifications, security alerts, transaction confirmations, and where you have opted in, promotional communications about 5bme offers and products.
• Dispute resolution: To investigate and resolve complaints or disputes submitted by members regarding bet settlement, account transactions, or platform conduct.

5bme processes your personal data on the following legal grounds under applicable Philippine and international data protection frameworks:

• Consent: Where you have given clear, informed consent for a specific processing activity — for example, opting in to receive marketing communications from 5bme.
• Contract performance: Where processing is necessary to provide the services described in the 5bme Terms and Conditions that you agreed to upon registration — including account access, payment processing, and game delivery.
• Legal obligation: Where processing is required to comply with applicable laws and regulations, including identity verification requirements, financial reporting obligations, and anti-money laundering rules.
• Legitimate interests: Where processing is necessary for 5bme's legitimate operational interests — such as fraud prevention, platform security, and responsible gaming monitoring — provided those interests are not overridden by your rights and freedoms.

5bme does not sell your personal data to third parties for their own marketing purposes. We share personal data only with the following categories of third parties, and only to the extent necessary for each specific purpose.

• Payment service providers: Philippine-licensed payment processors and financial institutions (including GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card networks) that process your deposit and withdrawal transactions.
• Identity and KYC verification partners: Regulated third-party services that assist with document verification, age verification, and Know Your Customer compliance processes required before a 5bme account becomes fully active.
• Fraud prevention and AML screening services: Regulated third parties that screen member data against watchlists, politically exposed persons databases, and adverse media sources as required by law.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform service providers operating under contractual data processing agreements that prohibit them from using your data for their own purposes.
• Legal and regulatory authorities: Government agencies, courts, regulators, and law enforcement bodies where disclosure is required by law or by a valid legal order issued to 5bme.
• Successor entities: In the event of a business merger, acquisition, or restructuring, member data may be transferred to a successor entity under the same or equivalent data protection obligations.

Some of the third-party service providers that 5bme works with may operate from, or store data in, countries outside the Philippines. Where such transfers occur, 5bme takes steps to ensure that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that required under Philippine data protection law.

• International transfers are conducted only where necessary for the service being provided and with contractual protections in place.
• 5bme does not transfer personal data to third parties in countries that do not have adequate data protection standards without putting appropriate contractual safeguards in place first.
• If you have questions about specific international transfers involving your data, contact 5bme support using the details in Section 15 of this policy.

5bme applies a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include but are not limited to:

• Encryption of data in transit using industry-standard TLS protocols across all 5bme web and API connections.
• Encryption of sensitive data at rest within 5bme storage systems.
• Role-based access controls ensuring that internal 5bme staff can only access personal data relevant to their specific job function.
• Regular security assessments and vulnerability testing of the 5bme platform and associated infrastructure.
• Incident response procedures to detect, contain, and notify affected members and authorities in the event of a personal data breach, in accordance with applicable legal obligations.

5bme retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The general retention principles we apply are set out below.

• Active account data: Retained for the duration of your membership and for a defined period after account closure, to allow for dispute resolution and regulatory compliance obligations.
• Identity and KYC documents: Retained for the period required by applicable anti-money laundering and gaming regulatory rules, which is typically five years from the end of the business relationship.
• Transaction records: Financial transaction records including deposits, withdrawals, and bet history are retained for the period required by Philippine financial and gaming regulations.
• Support communications: Records of support interactions are retained for a reasonable period to assist with ongoing or future disputes, typically up to three years.
• Technical logs: Server and access logs are retained for a limited period for security and fraud investigation purposes, after which they are deleted or anonymised.

Where retention beyond the standard period is required by a legal hold, regulatory instruction, or active legal proceeding, 5bme will retain the relevant data until that obligation is resolved.

The 5bme website and gaming platform use cookies and similar tracking technologies to operate core platform functions, understand how members interact with the site, and improve the overall experience for Filipino users.

• Strictly necessary cookies: Required for the platform to function. These include session management, authentication, and security cookies. They cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: Used to understand how members navigate the 5bme platform — which pages are visited most, how long sessions last, and where technical issues occur. Data collected is aggregated and not used to identify individual members.
• Functionality cookies: Used to remember your preferences — such as language settings and previously selected game categories — to provide a more personalised experience.

You can manage cookie preferences through your browser settings. Disabling certain cookie categories may affect platform functionality or your gaming experience on 5bme.

5bme may send promotional communications about new games, offers, and platform updates to members who have opted in to receive such communications. We do not send unsolicited marketing to members who have not provided specific consent for this purpose.

• You can opt in to marketing communications during registration or through your account settings at any time.
• You can withdraw consent for marketing communications at any time by updating your account preferences or contacting 5bme support. Opting out of marketing will not affect transactional or account-related communications, which will continue regardless.
• 5bme does not share your contact details with third parties for their own marketing use.

As a 5bme member in the Philippines, you have a number of rights regarding the personal data we hold about you. These rights are set out below. To exercise any of them, contact 5bme support using the details in Section 15.

5bme will respond to valid data rights requests within the timeframe required by applicable law. In some cases, we may need to verify your identity before processing a request to ensure your data is not disclosed to an unauthorised person.

5bme is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the legal gaming age. If we discover or are notified that a minor has provided personal data to 5bme — whether through registration, payment, or any other interaction — that data will be deleted as soon as practicable and the associated account will be closed immediately.

Members are responsible for ensuring that no minor in their household can access their 5bme account. This includes keeping login credentials private, using strong account passwords, and activating device-level parental controls where appropriate. If you believe a minor may have accessed your 5bme account, contact support immediately and change your credentials without delay.

5bme reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. When material changes are made, we will notify members through their registered email address or through a prominent notice displayed within the 5bme platform.

The updated policy will display a revised date at the top of this page. Continued use of the 5bme platform following notification of a material change constitutes your acknowledgement of the updated policy. If you do not agree with the changes, you should stop using the platform and contact support to request account closure.

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how 5bme handles your personal data, please contact us through the 5bme member support channel.

• Email: support@5bme.com
• All data rights requests will be acknowledged and processed in accordance with applicable timelines under Philippine data protection law.
• For support with account-specific issues, log in to your 5bme account and use the in-platform support option.

If you are not satisfied with 5bme's response to a data concern, you may have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.